Overview
www.annamarywheeler.com refund and returns policy lasts 30 days. If 30 days have passed since your purchase, there won’t be a full refund or exchange.
Your item must be unused and in the same condition that you received it. You must email your receipt of purchase to anna_mary_wheeler@hotmail.com in order to get a refund. Discounted items are non refundable and can’t be exchanged. Please send the purchase back to the address provided by anna_mary_wheeler@hotmail.com
Once your return is received and inspected, I will send you an email to notify you that we received your returned item. You will also be notified of the approval or rejection of your refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still haven’t received your refund yet, please contact Anna at anna_mary_wheeler@hotmail.com.
Sale Items
Sale Items cannot be refunded. Only regular priced items may be refunded.
Exchanges
I only replace items if they are defective or damaged. Please email anna_mary_wheeler@hotmail.com and send your item to the address provided by Anna Mary Wheeler.
Shipping Returns
To return your product,you should first email Anna Mary Wheeler at anna_mary_wheeler@hotmail.com and she will provide you with the correct address to send back the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items,you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.
Need Help?
Contact anna_mary_wheeler@hotmail.com for questions related to refunds & returns.